General Terms and Conditions

Statement on protection of privacy and collection of personal data of users and their use

When processing credit card transactions through e-commerce, the Merchant redirects the customer to the bank’s side where the User enters the card data securely.

In this way, the following goals are achieved:

The merchant does not have card information and is therefore relieved of meeting the additional security requirements (secure links and secure data storage) that have been a condition for this type of business so far.

The Bank develops new Payment Gateway functionalities and harmonizes the existing ones with the requirements of Visa, MasterCard and American Express, enabling the Merchant to focus on the core business.

The page to which the customer is redirected when making a payment is called the Hosted Payment Page (HPP).

Protect user privacy

On behalf of the sites and, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic data on customers / users and data necessary for business and informing users in accordance with good business practices and in order to provide quality service.

We give customers a choice including the ability to decide whether or not to delete them from the mailing lists used for marketing campaigns. All user / customer data is strictly kept and is only available to employees who need this data to do their job. All employees of Airfantast and the websites are responsible for respecting the principles of privacy protection.

Privacy policy

This policy describes the information and privacy practices applicable to, the occasions and events where information is collected by Airfantast d.o.o. or on their behalf. When you provide us with your personal information, you consent to the practice of using the information as described in this policy.

Protection of confidential transaction data

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology. The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete payment process is performed on the bank’s website. At no time is payment card information available to our system.

Types of notifications to users for promotions

* Ads

* Leaflets

* Newsletters

* Postal letters

* Catalogs

* Mails

Types of information collected

Information provided by Airfantast d.o.o. can collect are:

* Your contact information (name, surname, postal and e-mail address, telephone number)

* Billing and shipping information (credit card number, shipping address)

Information gathering

During the purchase or while using our services or services, we may ask you for your personal information. This can happen in the following cases:

* when registering a user account online

* when buying a plane ticket

* by participating in prize games, gifts, surveys and research

* by establishing contact through the Website

* by participating in other Airfantast activities. Use of information

The information collected is used in the following cases:

* filling in forms in requests for maps or information

* organization and administration of the membership club

* providing and providing customer services

* organization and administration of prize games, gifts, surveys and research

* conducting research and analysis

* sending information for marketing purposes

* performing other business activities

Gathering information about others or from other people

If you provide us with information about other persons or if other persons provide information about you, they will be used strictly for the purposes for which they were provided. As an example of this type of information, we can list the friend’s address to which the card will be delivered or the friend’s e-mail address recorded via the “Recommend to a friend” option or through some other options.

Forwarding of personal information

Airfantast d.o.o. does not sell or rent your personal information to third parties.

Airfantast d.o.o. they may need to pass on information to certain third parties, such as our agents, service centers or other representatives acting on our behalf. This action can be taken in the following cases:

* fulfillment of user orders, ie. issuing airline tickets

* sending marketing notices

* delivery of plane tickets by e-mail

* maintenance of the membership club

* execution of customer services

* conducting research, analysis or other inquiries

* sending regular postal or electronic messages

* credit card payment processing

Third parties, with whom Airfantast d.o.o. has a contract, are authorized to use the transmitted information exclusively for the purposes for which they were leased. As part of their contract with them, they are required to follow the privacy policies we have passed on to them and to take reasonable precautions to ensure the security of your personal information.

Airfantast d.o.o. they will eventually be forced to forward personal data to valid judicial authorities, by subpoena, judicial investigators or otherwise as required by law. We also reserve the right to report to the investigating authorities activities that we believe are illegal. Airfantast d.o.o. I may provide certain personal information if we believe that such action is reasonably necessary to protect the rights, property and safety of others and ourselves. Likewise, personal data may be passed on in the event of a corporate sale, integration, acquisition, dissolution or similar event.

Possibility of not accepting marketing activities

Once we collect your information, we may send you marketing notices containing bargains, promotions, sales promotions and other content. You have the option of not accepting future Airfantast marketing notices at any time. To stop receiving marketing notifications, please do one of the following:

* Follow the unsubscribe instructions in the marketing notifications received from us.

* Through Airfantast d.o.o. Call Centers by calling +381 21 4243 34 or +381 69 4243 424 (Monday to Friday from 09:00 to 19:00)

* By sending an e-mail to or with the topic “Logout”

* By sending a letter to the address:

Airfantast d.o.o.

Jevrejska 10

21000 Novi Sad, Serbia

When sending e-mail and letters, please enter your full name, address, telephone number, e-mail address and specify which type of marketing advertising (eg e-mail, direct mail) you do not want to receive. This will ensure your identification in our system in order to successfully process your request.

Airfantast d.o.o. will take the necessary steps to implement your request to stop receiving marketing notices. Please note that due to data processing, postal and system deadlines, this procedure may take 5 business days for emails and 2 weeks for direct mail. Until this change takes effect, it is possible that you will continue to receive our marketing information during this period.

It should also be borne in mind that even when you unsubscribe from receiving marketing notices, you may continue to receive business notices such as airline ticket booking confirmations, membership club status information, or other Airfantast notices.

Providing security for personal data

Every online purchase on the Internet is subject to security and reasonable precautions to prevent the loss, misuse and unauthorized access to your personal information under our control. Airfantast d.o.o. cannot guarantee or guarantee the security of any data transmitted by e-mail, so you do so at your own risk.

Since the security of your personal data is a high priority, a number of actions have been taken to enable reliable, accurate and secure data transfer. The website of Airfantast d.o.o. use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transfer. SSL encrypts order information, such as your name, address, and credit card number.

In order to raise the level of security, when creating a user account on our website, you need to choose a personal code that should contain from 6 to 30 letters, including a combination of letters and numbers. You are personally responsible for maintaining the confidentiality of your password or user account information.

Use of cookies, other technologies and third parties to collect data

An Internet cookie is a small file that a Web page or e-mail message sends to your Internet browser, which can then store it on your hard drive. Our Websites and emails use Internet cookies to maximize the personalization of the shopping process on our Websites. A cookie simulates an uninterrupted connection. They allow you to store information about your settings and sessions and allow access to Web pages without re-personalization.

The web browser can be set not to accept Internet cookies. In that case, you will be able to view our Web pages, but you will not be able to create a user account.

Our Web server automatically collects information such as the address (URL) of the Web site you came from, which pages you visited on our website, which Web browser you use to view our Web pages, and other statistics that help us understand and understand how. visitors use our website.

The and websites use services provided by third parties and which, on our behalf, analyze the traffic and traffic to our websites via the Internet. In this way, anonymous information may be collected about your visits to our websites and your interaction with our advertisements. For these purposes, technologies similar to those described in the previous paragraphs can be used to measure the effectiveness of advertising and e-mails.


All payments will be made in the local currency of the Republic of Serbia – dinars (RSD). The exchange rate defined by IATA is used for informative presentation of prices in other currencies. The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site.


If you have any questions or complaints regarding the privacy and security of your information, or if you have any knowledge or suspicion of a breach of privacy or security, please contact us in one of the following ways:

* Call our Call Center on +381 21 4243 34 or +381 69 4243 424 (Monday to Friday from 09:00 to 19:00)

* Send a request to e-mail:

* By sending a letter to the address

Airfantast d.o.o.

Jevrejska 10

21000 Novi Sad, Serbia

Description of delivery method

After making a reservation and choosing to pay with a Visa, Master or American Express card, you will be redirected to the Banca Intesa security page where you will make the payment. When the transaction is successfully completed, you will receive an e-mail by the end of the day when the online purchase was made.

After receiving the email confirming the reservation in the next 10 minutes you will receive an email with a proforma invoice for payment. If your trip starts in the next 24 hours, please contact us immediately by phone at +381 21 4243 34 or +381 69 4243 424 during working hours (Monday to Friday from 09:00 to 19:00) or by sending an email to info

Payment can be made at any bank (commission costs are borne by you). The buyer is obliged, before any method of payment, to check the reservation of the ticket received by mail or fax (name and surname of the passenger, date and time of flight and destination) and only then make payment according to the instructions submitted for payment. If any irregularity or error is noticed, the customer is obliged to react immediately in order to correct the error immediately. If an error is noticed after the ticket is issued, all costs of changes are borne by the buyer at his own expense. If the customer makes a payment without any notice of error, it is considered that he agrees with all the information in the reservation and that this information is correct and the cards with such information are sent to the user by mail or fax. The main basis for issuing airline tickets is a call to the number when paying. The merchant does not question whether the traveler makes the payment as a natural person or someone makes the payment on his behalf.

If the traveler makes the payment after 4 pm, on weekends, during the holidays or at the post office, he is obliged to send us a scanned proof of payment or a painted payment slip to, which clearly shows that the payment was made, clearly indicated post office / bank in which the payment was made, as well as a reference number.

If your reservation must be issued urgently (24 hours or less), be sure to inform us about the payment by sending a scanned or painted payment slip to the email

Sending all notifications of changes / cancellations / reservations and all communication between the Merchant (AVIO) and the Buyer (site visitor) is done exclusively by e-mail left by the Buyer when booking the ticket. The Merchant does not take any measures on its own without a written response and notification from the Buyer. The Buyer is obliged to respond to the Merchant’s request as soon as possible. Mail for communication by the Merchant is

In case you have not received an email with your airline ticket number within 24 hours of payment, please contact us immediately by phone at +381 21 4243 34 or +381 69 4243 424, or by e-mail if is shopping outside working hours, ie. not Monday through Friday from 9 a.m. to 7 p.m.

After recording your payment, an electronic card will be sent to you by e-mail, ie. electronic document – if the ticket does not reach your e-mail on the same day when you made the payment, you are obliged to inform the Merchant by e-mail at that you have not received the electronic ticket. If you do not do that, it may happen tomorrow that the airline cancels your reservation or changes the price, so it is necessary to pay extra.

Refunds, changes and flight cancellations

In case of return of goods and return of funds to the buyer who previously paid the Merchant to one of the payment cards, in part or in full, regardless of the reason for return, Airfantast d.o.o. d.o.o. is obliged to refund exclusively through VISA, EC / MC, Maestro and American Express payment methods, which means that the bank will refund the card to the cardholder’s account at the request of the seller.

In case the user has made a payment with a payment card for the flight of the airline that accepts payment cards and the money is charged directly by the airline, the refund on the customer’s card is made by the company directly after the refund by the Merchant. Airlines release funds and refund money to the customer’s card within 45 working days. Airfantast d.o.o. cannot affect the rate of release of funds and refund to the customer by the airline.

In case of cancellation, change or partial cancellation of a certain reservation, trip or other product or service made by the user through the site, the agency’s brokerage fee will not be refunded, and there is a fixed fee which is calculated as follows:

Airline tickets: 2000 dinars on the day of refund per ticket (passenger) or change with payment of cancellation costs or change of flight to the airline, if incurred.

In the event of a change in a particular reservation, trip or other product or service performed by the user through, the fixed fee for additional re-issuance costs is a minimum of 2000 dinars per air ticket.

In case the passenger decides to cancel the flight himself (voluntarily cancels the trip), the refund is made according to the conditions of the tariff contained in the purchased ticket with a fixed fee of 2000 dinars per passenger. Before purchasing an airline ticket online, the passenger is acquainted with the conditions of the fare within the part of the fare details (restrictions) which is located below each flight combination.

Method of refunding the traveler

In case of justified complaint by the passenger, and according to the rules of the airline’s tariff and business conditions, Airfantast d.o.o. which the traveler accepted when making an online purchase and in accordance with the Consumer Protection Act, the buyer will be refunded in part or in full directly to the payment card.

Refunds for airline tickets paid online are made exclusively through VISA, EC / MC, American Express payment methods, which means that the bank will, at the request of the seller, make a refund to the cardholder’s account, ie. directly to the payment card. The fixed fee retained by the seller, which is stated at the beginning of this article, is calculated according to the changed or refunded card.

To find out what the rights of passengers are and in which cases the refund is approved, click on the Rulebook on the rights of passengers in air traffic.

Money back guarantee

Airfantast d.o.o. guarantees that the buyer will be refunded in part or in full for the canceled contract under the terms of the airline tariff (with which the passenger agreed and is familiar before concluding the contract) and the terms of Airfantast d.o.o. which are listed in this document directly on the payment card.

Low Cost

Airfantast d.o.o. service allows site visitors to book and buy tickets for Low Cost companies (Wizz Air, Norwegian, EasyJet, Air One, Germanwings and many others). Airfantast d.o.o. assumes no responsibility to the customer for any changes made by the airline.

All changes in the date and time of travel, flight cancellation or air ticket refund the buyer is obliged to resolve directly with the Low Cost airline. In case of any change or cancellation of the reservation Airfantast d.o.o. retains its commission (fee) for the service of using the portal and does not return this amount to the customer.

The Low Cost company charges money directly from the user’s card for the amount of the air ticket.


Complaints about the purchase of an airline ticket and the return of funds are made according to the conditions of the tariff contained in the purchased ticket and the refund approved by the airline. Before purchasing an airline ticket online, the passenger is acquainted with the conditions of the fare in the second step within the part Tariff details (restrictions) because the conditions of the fare differ from flight to flight.

The traveler can make a complaint to the trader in one of these two ways:

* by sending an email to

* by sending a letter to the address

Airfantast d.o.o.

Jevrejska 10

21000 Novi Sad, Serbia

In both cases, the reservation code, the name and surname of the passenger, the ticket number, the contact telephone number and the address for responding to the complaint must be clearly stated. The complaint must contain a text that explains in detail what the complaint refers to, as well as the conditions under which the situation occurred. After that, the trader records the complaint in the book of complaints and responds in writing to the passenger with a proposed solution.

You can also send a complaint by filling out the complaint form, which you can download here or you can send us an e-mail with a request to send you a document.

Pre-contractual notification of product / service and obligations

Airfantast d.o.o. provides pre-contractual notification of the purchase and payment of services, as follows:

* after the user selects the destination where he wants to travel and for what dates he is shown all available flights with the exact flight schedule, class, information about the airline in question, whether they have a transfer, how long the total trip and how long breaks on one side , and on the other hand, the passenger was immediately presented with information on allowed baggage, details of the airline ‘s tariff and the details of the flight itself.

* when the customer is informed about all the details and selects the flight he wants, he is shown all the details on one page where the customer can cancel the flight reservation at any time or continue with the purchase until the end

* at the last step, and before the final conclusion of the contract and the completion of the reservation / online purchase, the buyer is shown the Terms of the airline and the Terms of Airfantast d.o.o. which he is obliged to read. When the customer is informed in detail about everything by checking the dice on the left side (shown in the picture), he accepts the conditions of the airline and the company Airfantast d.o.o. completes the reservation and thus concludes a contract with the merchant

Termination of the contract

At any time, and before issuing an airline ticket, the Buyer may cancel the contract (reservation) while it is active without any consequences or costs. If the passenger wants to cancel the contract after the issued airline tickets, the buyer in that case, in accordance with the rules of the airline’s tariff and the conditions of Airfantast, enters the process of canceling the contract.

Regulations relating to travel documents, visa regime, foreign exchange and health regulations

In case the user travels abroad, the regulations regarding travel documents, visa regime, customs, tax obligations, as well as import-export regulations and health regulations should be respected. The user is solely responsible for complying with the above regulations. On its website Airfantast d.o.o. provide certain relevant information for the purpose of providing relief to the user. In no case Airfantast d.o.o. are not responsible for the validity and completeness of such information.

To obtain valid information, the user should contact the consular department / embassy of the country to which he will travel or through which he travels in case of transit.

In situations where a passenger buys a one-way ticket, the customs service at the departure or arrival airport reserves the right to further control the passenger and request additional documentation in case he estimates that the passenger wants to stay in their country without a permit, apply for asylum or any what else they think is not safe for a traveler to stay in their country or have a history related to the country they want to travel to. In these cases, the customs service may require the passenger to provide evidence that clearly and explicitly proves when the passenger will return to the country of departure, international travel insurance, funds to cover the planned stay abroad, and passengers may be required to has a return air ticket.

Airfantast d.o.o. in no way bears responsibility for situations arising in this way and if the customs service does not allow the passenger to board the plane or on the other hand does not allow him to get off the plane to the country he wants to fly. In case of non-release of passengers on the plane and failure of the plane ticket, the refund is made according to the conditions of the tariff prescribed by the airline with a fixed fee of the merchant listed in the section Refunds, changes and flight cancellations.


PIB: 112188885

MB: 21624071


Goran Portić